Help
Frequently asked questions
How late can I order for same-day delivery?
Order by 6pm for same-day delivery anywhere we cover. In central Dubai, our 1-hour express slot runs 10am to 8pm.
What if the recipient isn't home?
Our driver calls the recipient on arrival. If they're unreachable, we'll contact you to leave the flowers with reception, a neighbour, or reschedule for a small fee.
How long will the flowers last?
Every arrangement carries a 7-day freshness guarantee. Follow the care card (trim stems, fresh water every 2 days, keep away from AC vents) and most bouquets last 8 to 10 days.
Do you substitute flowers?
Flowers are seasonal, so if a stem isn't at its best we substitute with an equal or higher value stem in the same palette. The overall look always matches the photos.
Which payment methods do you accept?
Cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and buy-now-pay-later with Tabby and Tamara.
Can I include a gift message?
Yes, add up to 200 characters at the product page or in your cart. It's handwritten on our studio card, and we never include prices in the box.
Do you do weddings and corporate arrangements?
We do. Message us on WhatsApp or through the contact form with your date and brief, and our studio team will send a proposal within 24 hours.
Can I change or cancel my order?
You can change or cancel free of charge up to the moment the bouquet enters production, usually 2 to 3 hours before the delivery slot. After that, contact us on WhatsApp and we'll do our best.